Kahlo Wins FCA Customer First Award
FCA US LLC has announced the winners of its 2020 Customer First Award for Excellence Certified by J.D. Power, and Kahlo is pleased to be one of the recipients! The goal of the program is to improve customer satisfaction across U.S. dealerships. The dealers that won the award achieved the highest level of customer experience recognition in the program’s five core areas: Customer Treatment, Employee Engagement, Processes, Training Certification, and Facility.
How are the First Award for Excellence Recipients Chosen?
All FCA Dealerships across the country are eligible to win, but to get this honor they must achieve stringent goals in five core “pillars” as follows:
Customer Treatment Certification – Dealership has achieved the highest levels of customer-oriented sales and service targets
Employee Engagement Certification – An annual employee survey is completed to promote the voice of employees and a customer-driven culture
Process Certification – Dealership successfully demonstrates processes that support excellence in customer handling
Training Certification – Employees attained the highest level of required FCA-certified training
Facility Certification – Dealership provides a clean, comfortable environment for customers